To celebrate our 10th wedding anniversary in June, hubby and I plan for a short "honeymoon" getaway to Bali. So I was surfing in the internet for some good deals last 2 weeks and being very impatient pestered hubby to confirm immediately through an on-line booking deal.
Well, as far as I understood, the thing with on-line deals are the earlier you booked the cheaper it is right? But after booking we realized it's not so wor... wah really felt cheated meh.. So hubby wrote to the customer service asking for an "appeal" to allow us to enjoy the current lower rates and the "nice" customer service replied by saying that we are under this term and condition thing and we have agreed to bind by the rules and regulation prior to booking and etc....
Lousy customer service.... I even did a case study with my students on this company, how their business model works and why they are able to offer low rates to their customerS and how successful they are and blah blah... arghh... I jokingly said to my hubby that "I DEMAND TO SEE THE CEO AND SEEK A REASONABLE REPLY FROM HIM".
A couple of days back, we logged into the website again and found that the deal has gone even lower... arggh..... must be due to the H1N1 thing... people are more reserved to travel nowadays not like both of us still in cloud nine over our wedding anniversary celebration.. MUST BUY MASK AND WEAR MASK HOR..